The Insight program on postnatal depression on 22 September provoked a massage surge in calls to PANDA. Even though there was probably only a 30 second snippet of the CEO of PANDA it was enough to create a huge response. This is great news and it at least raised awareness of PANDA and its services.
Today I learnt more about the database and the stats database and generally just listening in on calls – making a mental note of each telephone support worker’s style. They were all so great and I hope to be just as great when I hop on the phones. Their reflective listening, paraphrasing, etc, seemed to come very naturally to them.
Meanwhile there’s not much studying happening due to school holidays and a general weariness and non brain function in the evenings! Hopefully that will change next week when kids are back at school and kinder.
